1. General Provisions
1.1. This User Agreement (hereinafter referred to as the “Agreement”) governs the relationship between the owner of the website and the users of the website arising from the use of the website, placing orders, and purchasing goods.
1.2. By using the website, placing an order, or making a purchase, the User confirms that they have read this Agreement, understand its terms, and accept them in full.
1.3. The website is intended for the sale of cosmetic products, including but not limited to nail polishes and related goods.
2. Seller Information
The seller and owner of the website is:
CLAW ART spółka z ograniczoną odpowiedzialnością
REGON: 385872196
KRS: 0000836450
NIP: 5272924910
Registered address:
ul. Grzybowska 87,
00-844 Warsaw,
Mazowieckie, Poland
Contact details:
Email: office@riva-profi.com
Phone: +48 518 382 024
3. User Status
3.1. Any legally capable natural person or legal entity may be a User of the website.
3.2. The website operates both for end consumers (B2C) and business customers (B2B).
3.3. Placing an order is possible without mandatory registration. A personal user account may be provided additionally.
4. Placing an Order
4.1. The User independently places an order on the website by adding products to the shopping cart and providing the required information.
4.2. The User undertakes to provide accurate and up-to-date information necessary for order processing and delivery.
4.3. After placing an order, the User receives an order confirmation at the provided email address.
5. Prices and Payment
5.1. All prices on the website are displayed in the currency selected by the User and include applicable taxes in accordance with EU legislation.
5.2. Orders may be paid using the payment methods available on the website, including electronic payment systems and bank transfer.
5.3. In the case of bank transfer payment, the User will receive a proforma invoice by email. Order processing begins once the funds have been credited to the Seller’s bank account.
6. Delivery
6.1. Delivery of goods is carried out within the territory of the European Union.
6.2. Delivery terms, timeframes, and costs are specified during checkout and depend on the selected delivery method and destination country.
6.3. The risk of accidental loss or damage to the goods passes to the User upon delivery of the goods to the carrier or upon receipt of the goods by the User.
7. Returns and Withdrawal from the Contract
7.1. A consumer User has the right to withdraw from the sales contract within 14 calendar days from the date of receipt of the goods without giving any reason, in accordance with the EU Consumer Rights Directive.
7.2. To exercise the right of withdrawal, the User must notify the Seller by email.
7.3. A refund will be issued after the returned goods have been received and their condition has been inspected.
7.4. Return conditions for B2B customers may differ and are regulated individually.
8. Liability of the Parties
8.1. The Seller shall not be liable for damages resulting from improper use of the products.
8.2. The Seller does not guarantee uninterrupted operation of the website but undertakes reasonable efforts to ensure its stable functioning.
8.3. The User is responsible for complying with applicable laws when using the website.
9. Personal Data
9.1. Users’ personal data are processed in accordance with the General Data Protection Regulation (GDPR) and applicable EU legislation.
9.2. Detailed information on the processing of personal data is provided in the Privacy Policy, available on the website.
10. Governing Law and Jurisdiction
10.1. This Agreement is governed by the laws of the European Union and the Republic of Poland.
10.2. Any disputes shall be resolved in accordance with applicable EU and Polish law.
11. Final Provisions
11.1. The Seller reserves the right to amend this Agreement. The current version is always available on the website.
11.2. The invalidity of individual provisions of this Agreement shall not affect the validity of the Agreement as a whole.