This Return and Refund Policy governs the terms and conditions for returning products purchased from the official online store RIVA-PROFI.

1. General Provisions

We operate in accordance with European Union consumer protection legislation.
The customer has the right to withdraw from the purchase and return the goods within 14 calendar days from the date of receiving the order, provided that the conditions outlined below are met.

Returns are accepted only for products purchased directly from the RIVA-PROFI online store.

2. Conditions for Returning Goods

A return is possible only if all of the following conditions are met:

• the product has not been used and shows no signs of use;
• the product is in its original condition;
• the original packaging has not been opened or damaged;
• all factory seals, labels, and markings are intact;
• the product does not fall under the category of non-returnable goods.

Important:
Products with opened packaging, signs of use, as well as professional nail products after opening are not eligible for return or exchange.

3. Non-Returnable Goods

In accordance with EU regulations, the following goods are not eligible for return:

• cosmetic and professional nail products after the packaging has been opened;
• goods that cannot be returned for hygiene or safety reasons once unsealed;
• goods manufactured or assembled according to individual customer specifications.

4. Defective or Incorrect Goods

In the event that a customer receives a product with a manufacturing defect, damage, or an incorrect item:

• the customer must notify the store as soon as possible after receiving the order;
• photo or video evidence of the defect or error must be provided.

In such cases:

• the cost of return shipping is covered by the store;
• the customer will be offered a replacement product or a full refund.

5. Return Procedure

To initiate a return, please follow these steps:

1. Contact us via email:
   office@riva-profi.com
2. Provide your order number and the reason for the return.
3. Wait for confirmation and return instructions from our support team.

Returns are accepted only after prior approval by the store.

6. Refunds

• refunds are issued using the same payment method used for the original purchase;
• the refund period is up to 14 calendar days from the date the returned goods are received and inspected;
• payment processing fees (if applicable) may be deducted in accordance with the payment provider’s terms.

7. Contact Information

If you have any questions regarding returns or refunds, please contact us:

office@riva-profi.com

8. Final Provisions

The RIVA-PROFI online store reserves the right to refuse a return if the conditions of this Policy are not met.

This Policy may be updated from time to time. The current version is always available on the website.